TRYFUN provides you worry-free warranty which you can trust. Feel free to contact us any time via Email email@example.com if you need any help.
30-day money-back guarantee for quality related issues
7-day money-back guarantee for non-quality related issues
Warranty time starts from the day you receive the parcel.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at firstname.lastname@example.org to get the accurate return address.
We are not responsible for any additional shipping charges for unconfirmed return addresses.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
For quality related issues:
0-30 days after the date of purchase: 30-day money-back guarantee for quality related issues. For ANY quality issues, once you return your intact and undamaged TRYFUN product with original package box and we receive it, you will receive a full refund. (Tax refund is not included for international shipment outside of US.)
31 days - 6 months: We will provide a NEW ITEM OR FULL REFUND. Resending shipping fee is covered by us if any. Reminder: Be sure to use your product properly as directed.
6 months - 12 months: We will provide a NEW ITEM with PARTIAL FEE OR PARTIAL REFUND. Resending shipping fee is covered by us. Reminder: Be sure to use your product as directed.
Lifetime tech support: We provide permanent technical support for those products that have exceeded the warranty.
For Non-quality related issues:
0-7 days after the date of purchase: 7-day money-back guarantee for non-quality related issues. Just return your intact and undamaged TRYFUN product package by paying return postage yourself, then you will receive a full item refund for ANY reason. (Tax refund is not included for international shipment outside of US.)
8 days – 12 months: Return for replacement or refund are not supported.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Our returns and exchange service is limited to all purchases made from our official website tryfun.com, If you purchased through a retailer, please contact them directly. (Unauthorized reselling of TRYFUN products is prohibited.)
Warranty-related shipping costs are only covered in the US. If outside the US, you can either return the item and pay the return shipping cost, or receive a 50% refund of the item’s purchase price if not returning the item.